Terms and conditions

Welcome to Emerald Artisans, a greener universe.

Terms and Conditions

Please read carefully!

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms.

Do not access the services on www.emeraldartisans.co.uk if you disagree.

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Purchase and payment method

If you wish to make a purchase, select the product and add it to the cart to check out and make your payment.

We are currently using an online payment service provided by STRIPE. We also accept all major credit and debit cards. All the details of the card is protected and not visible or stored by Emerald Artisans, a greener universe.

Credit card numbers are encrypted when an order goes through, using 128-bit encryption SSL secured.

You will receive an email confirmation once your order is placed and successful payment.

Please note, it is the customer’s responsibility to inform us of any errors, changes within a period of 24 hours of receipt of confirmation.

We have added KLARNA payment options.

It is the customer’s responsibility to notify us of a failure to receive an email confirmation following payment.

Please contact us via email on info@emeraldartisans.co.uk .

Satisfaction guarantee/ Disclaimer

We aim to achieve 100% customer satisfaction with the quality of our product and the service you receive from us. Please contact us if we fall below these standards, we will try our best to make things right, customer satisfaction is our upmost priority.

Our products are made with natural raffia fibres from palm tree in Madagascar. Our bags and baskets are made from the highest quality materials, however slight threading might occur due to normal wear and tear.

As the bags are handmade, slight variation to sizes, design and colour are to be expected.

The raffia fibres are hand dyed, hence making it difficult to obtain exactly same colour on every single piece.

The outer layer has been treated with waterproof solutions to protect from mild water damage but this might reduce with normal wear and tear. Avoid prolonged exposure to heat, sun and water as colour fading might occur.

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Legal matters

Any dispute or disagreements between us shall be governed by and interpreted by the Law of United Kindgom.